Select a person on the left, or search above. Everything they have said to us — calls, texts, email, portal — lands here in one thread.
Snooze
Why is this parked? Only waiting on the customer pauses the SLA clock — waiting on PNM or a partner is still our clock.
Close conversation
Send them a wrap-up — what they asked, what we did, what happens next — then close.
Process cancellation
Ends the subscription, voids any open bill, sends the confirmation, writes the outcome on the ticket and closes it — all from here.
Looking up the request…
Reinstate enrollment
Puts the subscription back where it was before the cancellation, sends the confirmation, writes the outcome on the ticket and closes it — all from here.
Looking up the record…
🛟 Retention credit
Credit against their invoice — not a refund. First billing is Oct 10, so nothing has been charged yet.
Looking up the account…
Link this email to an account
We'll recognize it as theirs: their messages from it land in their conversation and on their timeline.
Never paste card or bank numbers.
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Sign into the Solscribe portal first
This workspace uses your portal session. Sign in, then come back here.